Yes, your website can accepts backorders in cases where you are out of stock. There are different options that determine a.) what/how a user puts parts in their cart and b.) how the order gets sent to the location/s.
There is a setting for each website in the WebLink Control Panel called “Overselling Behavior” (controlled internally by WebLink). Please note that this setting affects the entire site, so it is not controllable by user security plan/role or by customer account. Here are the different settings and what they mean:
Do Not Accept- Customer Must Explicitly Buy from Alternate Locations: Users cannot purchase a part if there is no available quantity. Users must manually click to buy from alternate locations if needed.
Accept- Place Order at Primary Location:
Allows users to purchase anything whether in stock or not, or they need more than the quantity available, and it would send the entire order down to the user’s primary location.
Accept- Place Order at Primary Location as Backorder:
Same as above, but we send it down as a backorder.
Cumulative Accept- Place Order at Primary Location but Limited to Cumulative Inventory:
User is limited to your cumulative inventory for a particular part. For example, so if among 3 different locations there is only 10 of a part and the user types 11 in Qty box and tries to buy, they get a note that there is only 10 of this part available among all locations. But say they enter 9, the site will allow this, and send the entire order down to the primary location.
Cumulative Accept- Place Order at Alternate Locations Automatically but Limited to Cumulative Inventory:
Same principle as above, but the site automatically places the order for the parts at the locations they are from. For example, say for a part there is 5 in the primary, 3 in 1st alternate location, and 7 in the 2nd alternate location(15 total), and the user wants 12. He/she can type in 12 in the Qty box and place in cart. The site automatically puts the 5 from the primary, 3 from 1st alternate location and then 4 from the 2nd alternate location for the requested total of 12. These parts would be ordered from each location.
Cumulative Accept & Display- Place Order at Primary Location but Limited to Cumulative Inventory.
Same functionality as above, but all locations’ inventories are combined and displayed as a single value in the Primary Location column/display area. So if there is 5 in the primary, 7 in the 1st alternate location and 2 in the 2nd alternate location, the site would display that there is 14 in stock.
Cumulative Accept & Display- Displays Cumulative Inventory and Allows to Place Order at Primary Location:
Same functionality as above but allows customer to purchase parts that are out of stock or quantities that exceed what is currently available in inventory.