How do I manage the tax rates charged on my website?

• Login as your Admin user
• In the top right corner, click 'Hi Admin' to expand the navigation menu
• Go to Tax & Fullfillment Management > Tax Setup
• IMPORTANT! When you first land on this page, notice the Locations dropdown at the top.  It will be set as 'Default'.  This is only useful if you have multiple locations/stores that need the same tax rules. You can read more about this at the end of this article.
• Change the Locations dropdown to the location/store you want to edit.
• Enter the tax rate for each state/province as needed. BE SURE to click Save next to each one.
• If needed, you can click the Exceptions button and enter zip/postal ranges and the exception tax rates to the general state/province tax rate.  For example, sometimes certain counties will have a higher or lower tax rate than the rest of the state.
• Once you've saved the rules, you should start seeing the tax calculate in checkout accordingly.

Some Notes:

• If you're not seeing any tax rates calculating in checkout, it is likely that the backend setting for your website that tells it to calculate tax is disabled.  You'll need to contact our support team to enable it.
• If you have multiple locations that need the same or mostly the same tax rates, you can use the Locations dropdown 'Default' to set the rules.  Then select each location/store and you'll find a button at the top Import from Default. This will copy all of your default rates into the form.  You still have to click Save next to each one to save it.  Do the same for the rest of your locations/stores as needed.